Support

Rural Saskatchewan has been home to three credit unions that see what you see.

We share the same values that shape your life here. Supporting that way of life is why we exist today and why we will continue to grow that way of life as we become one credit union.

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On January 1, 2025, you will continue to access services the same way you do today, through your legacy credit union service locations. In time, we will provide members the ability to access service in all our locations but for the time being, this will be limited to the service locations where you access service now.

  • 300+ Employees
  • 30 Service Locations
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I agree to the Terms and Conditions of Prosperity Credit Union.

Help

Google Pay

Please note that Google Pay is not currently available for legacy Cypress Credit Union members.

How do I set up Google Pay?

On your smartphone:

  1. Download Google Wallet from the Google Play Store.
  2. Open the Google Wallet app.
  3. Tap the (+) sign.
  4. Follow the on-screen instructions to add your Prosperity Member Card

On your wearable:

  1. Open Google Wallet on the watch.
  2. Tap (+) to Add Card to choose from cards on your phone.
  3. Follow the on-screen prompts to complete setup.
What else do I need to do to set myself up?

You are required to securely identify yourself to add your debit card to Google Pay. After adding your Prosperity Member Card to Google Wallet, you will be presented options to verify your identity by calling our contact center or by entering a one-time passcode delivered to you via email or SMS message if you have an eligible email or cell phone number on file with us. These verification steps are designed to protect you against fraud. Once verification has been completed, you may use your Prosperity Member Card to make purchases with Google Pay

How do I make an in-store purchase with Google Pay?

With your smartphone:

  1. Wake up your device.
  2. If prompted, authenticate using the method you have setup for your device.
  3. Hold your phone over the terminal until you see a blue check mark on the screen.

With your wearable:

  1. On your watch, open the Google Wallet app.
  2. If prompted, authenticate using the method you have setup for your device.
  3. Hold your watch over the contactless payment terminal until you hear a sound or feel vibration from your watch.

In-app or online:

  1. You can also pay on the web or in-apps at online retailers that accept Interac Debit for Google Pay.
How do I make my Prosperity Member Card my default payment card for in-store payment?

On your smartphone:

  1. Open the Google Wallet app.
  2. On the bottom, tap Payment.
  3. Tap card you want to make your default.
  4. Turn on Default for in-store purchases.

On your wearable:

  1. On your watch, open the Google Wallet app.
  2. Scroll to the card you want to use as default and then tap it.
  3. From the bottom, swipe up on More .
  4. Tap Set as default card .
My device was lost or was stolen and I want to delete my card. What do I do?

If your device has been lost or stolen, call your legacy credit union immediately (listed below) to remove your card from Google Pay. You can also log in to Find My Device and select Erase Device to permanently remove all data, including any payment cards enabled in Google Pay.

Legacy Diamond North Credit Union

1.855.862.4242

Legacy Prairie Centre Credit Union

306.882.7228

I’m having trouble with Google Pay. Who do I contact?

If you are having difficulties with Google Pay, please call your legacy credit union (listed below) and we will be happy to answer your questions.

Legacy Diamond North Credit Union

1.855.862.4242

Legacy Prairie Centre Credit Union

306.882.7228

Manage Your Accounts
I locked myself out of my online banking account, what do I do?

Unsuccessful attempts with facial or thumbprint recognition or entering your password incorrectly can cause a lockout on your account after 5 attempts.

To have it unlocked, please contact your legacy credit union (listed below) or your local branch, and someone would be more than happy to assist you. If you have forgotten your password, you can select the ‘Forgotten Password’ option and follow the prompts to reset your password.

Legacy Cypress Credit Union

1.877.353.6311

Legacy Diamond North Credit Union

1.855.862.4242

Legacy Prairie Centre Credit Union

306.882.7228

How do I change or reset my password?

Web Browser:

  1. On the sign-in page, click ‘Forgot Username or Password?’
  2. Click ‘Rest Password’
  3. Enter your username
  4. Select the identification method, and choose the email or mobile phone used in enrollment from the drop-down list
  5. Enter your email address or cell phone number and click ‘Continue’
  6. A password successfully reset message will be displayed. Click ‘Continue to Sign In’
  7. Sign in with your username and new password

Mobile App:

  1. Click ‘Sign In‘ on the Sign In page, and tap ‘Forgot Username or Password?’
  2. Tap ‘Reset Password’
  3. Enter your username and select the identification method used in enrolment (either email or mobile phone number)
  4. Enter your email address or mobile phone number and tap ‘Continue’
  5. Enter the code that was sent to your email or mobile phone via text
  6. Enter your new password and confirm the new password
  7. Tap ‘Continue’
  8. You will receive a prompt that the password was successfully updated
  9. Sign in with your username and new password
How do I set up alerts?

Alerts are applied to each individual account. Account alerts are unique to each account- different alerts can be set up on different accounts. Only one balance frequency notification can be selected (daily, weekly, or monthly) per account. You can choose to receive alerts using all, a combination of, or one notification type (text, email, and/or push notification). There are two types of alerts, account alerts and security alerts. There are 3 mandatory security alerts that are received by email and cannot be turned off (password changed, new biometric access, and password attempt lock).

Web Browser:

Legacy Cypress

  1. Sign in to online banking on a desktop/tablet
  2. Click ‘My Cypress’ and under Alerts select ‘Security’ or ‘Account’
  3. Select the account
  4. Under each heading toggle on/off the types of desired notifications (text message, email, push
    notifications)
  5. Set the limit and amount if applicable
  6. Click ‘Save’

Legacy Diamond North

  1. Sign in to online banking on a desktop/tablet
  2. Click ‘My Diamond North’ and under Alerts select ‘Security’ or ‘Account’
  3. Select the account
  4. Under each heading toggle on/off the types of desired notifications (text message, email, push
    notifications)
  5. Set the limit and amount if applicable
  6. Click ‘Save’

Legacy Prairie Centre

  1. Sign in to online banking on a desktop/tablet
  2. Click ‘My PCCU’ and under Alerts select ‘Security’ or ‘Account’
  3. Select the account
  4. Under each heading toggle on/off the types of desired notifications (text message, email, push
    notifications)
  5. Set the limit and amount if applicable
  6. Click ‘Save’

Mobile App:

  1. Sign in to online banking on the mobile app
  2. Tap ‘More’ (located on the bottom right-hand corner), choose ‘Alert Settings’, and then tap either ‘Accounts Alerts’ or ‘Security Alerts’
  3. Choose the account
  4. Under each heading tap the type of alert you would like then toggle on/off the types of desired notifications
  5. Set the limit and amount if applicable
  6. Click ‘Save’
How do I set up favourite transactions?

You can create favourite transactions to simplify transactions that you have recently completed and plan to use in the future. Examples of favourite transactions may include bill payments, transfers to another account or another member of your legacy credit union.

Web Browser:

  1. Once you complete a transaction, simply click the favourites icon (heart with a plus [+] symbol)
  2. Give your favourite a name and click ‘Add to Favourites’
  3. You will receive a successful verification message

Mobile App:

  1. Once you complete a transaction, simply click the favourites icon (heart with a plus [+] symbol)
  2. Give the favourite a name and click ‘Confirm’
  3. You will receive a successful verification message
How do I use favourite transactions?

Web Browser:

  1. Sign in to online banking on your desktop/tablet.
  2. Select ‘Accounts’
  3. Under Accounts click ‘Favourite Transactions’
  4. Click ‘Use’. (You can also click the heart icon located at the top right corner on your main online banking homepage)

Mobile App:

  1. Sign in to online banking on the mobile app
  2. Navigate to your ‘Dashboard’ (bottom left-hand corner)
  3. Scroll to ‘Favourites’ heading and tap ‘Show More’ to see all
  4. Find the favourite transaction you wish to use and tap it. The details will be displayed, tap ‘Use’ (heart symbol)
How do I delete, rename or add a photo to favourite transactions?

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Select ‘Accounts’
  3. Under accounts click ‘Favourite Transactions’ (You can also click the heart icon located at the top right-hand corner on your home page)
  4. Here you can delete your favourite, edit (add an image, change the name, and choose if this favourite is visible on your home page) or use it.

Mobile App:

  1. Sign in to online banking on the mobile app
  2. Navigate to your ‘Dashboard’ (bottom left-hand corner)
  3. Scroll to the ‘Favourite’ heading and tap ‘Show More’
  4. Choose the favourite you wish to view to show the details
  5. Here you can delete your favourite, edit (add an image, change the name, and choose if this favourite is visible on your home page) or use it.
How do I hide accounts in online banking?

You can change the way your accounts display so that you see only the accounts you want to see.

Web Browser:

  1. Sign in to online banking on your desktop/tablet.
  2. Select ‘Accounts’
  3. Under ‘Accounts’ click ‘Customize Accounts’
  4. In the “Visible” column, you can click the toggle button to make accounts visible or not. If the toggle is in the ‘OFF’ position, it will have no colour, meaning it is disabled and that account won’t be visible. If the toggle is ’ON’ you will see that it is green, meaning that the account is visible.
  5. Select which accounts you want to be visible, then click ‘Save’

This option is not available on the Mobile App.

How do I update my contact information?

Web Browser:

Legacy Cypress

  1. Sign in to online banking on your desktop/tablet
  2. Go to ‘My Cypress’, under ‘Settings’, click ‘Contact Details’ and update where applicable
  3. Tick the box to consent and click ‘Continue’

Legacy Diamond North

  1. Sign in to online banking on your desktop/tablet
  2. Go to ‘My Diamond North’, under ‘Settings’, click ‘Contact Details’ and update where applicable
  3. Tick the box to consent and click ‘Continue’

Legacy Prairie Centre

  1. Sign in to online banking on your desktop/tablet
  2. Go to ‘My PCCU’, under ‘Settings’, click ‘Contact Details’ and update where applicable
  3. Tick the box to consent and click ‘Continue’


Mobile App:

  1. Sign in to online banking on the mobile app
  2. Tap ‘More’ (located in the bottom right-hand corner)
  3. Choose ‘Profile’ and then tap ‘Contact Details’ and update where applicable
  4. Tick the box to consent and tap ‘Continue’
Where do I find my eStatements?

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click ‘Accounts’, and select ‘View eStatements’
  3. Select the year and date of the statement you want to view

Mobile App:

  1. Sign in to online banking on the mobile app
  2. On the bottom of the screen, tap ‘More’
  3. Tap ‘View eStatements’
  4. Select the year and date of the statement you want to view
Can I print out transactions from online or mobile banking?

Although we do understand the impact that printed statements have on the environment, we also recognize there may be instances when printing your banking history may be necessary.

Web Browser:

  1. Go to ‘Accounts’
  2. Click ‘View Transactions’
  3. Scroll to the bottom of the page and click the ‘Print’ button of the screen. You can also save a PDF of the transactions for future reference.

Mobile App:

  1. In the mobile app, navigate to the bottom of the screen and tap ‘Activity’
  2. Select ‘View Transactions’
  3. At the top right-hand corner tap the three dots and from there you can tap ‘Share’
  4. You now have the option to save to a PDF or share it to your printer or text or email it to someone

Note: You can use the filter option to narrow down the transactions you would like to print?

How do I stop receiving paper statements?

Legacy Cypress

  1. Sign in to online banking
  2. If you’re using a desktop device, click "My Cypress", navigate to the Settings menu, and click "Statement Preferences".
  3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
  4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
  5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Legacy Diamond North

  1. Sign in to online banking
  2. If you’re using a desktop device, click "My Diamond North", navigate to the Settings menu, and click "Statement Preferences".
  3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
  4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
  5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.

Legacy Prairie Centre

  1. Sign in to online banking
  2. If you’re using a desktop device, click "My PCCU", navigate to the Settings menu, and click "Statement Preferences".
  3. If you’re using the mobile banking app, click the "More" option in the bottom right hand corner, select "General Settings" and tap "Statement Preferences".
  4. In each statement account section, you will see a button ("v" icon), followed by an "Account details" label. When you click on that button, a subsection will expand, displaying all the accounts that are merged with that primary account. We call that the statement account.
  5. You can adjust the toggle button to turn paper statements "OFF" or "ON". If the toggle is in the "OFF" position, it will have no colour, meaning it is disabled and you will not receive paper statements. If the toggle is "ON", you will see that it is green, meaning that you will receive a paper statement.
How do I download a void cheque?

Web Browser:

  1. Select "Accounts"
  2. Select "Download Void Cheque"
  3. Select the account you would like to download the void cheque for
  4. Scroll to the bottom, and click "Export"
  5. This will export your cheque to a pdf document

Mobile App:

  1. Select "Activity"
  2. Select "Download Void Cheque"
  3. Select the account you would like to download the void cheque for
  4. Scroll to the bottom, and click "Export"
  5. This will export your cheque to a pdf document
Cards
How do I order a new debit card?

To order a new debit card, please call your legacy credit union (listed below) or visit your local branch and our team will be happy to help you.

Legacy Cypress Credit Union

1.877.353.6311

Legacy Diamond North Credit Union

1.855.862.4242

Legacy Prairie Centre Credit Union

306.882.7228

How do I report a lost or stolen card?

Collabria Credit Card

If you suspect your credit union Collabria credit card has been lost or stolen, please call cardholder support at 1-855-341-4643 or international collect at 1-647-252-9564.

Member Card® Debit Card

For lost/stolen Member Card debit cards, please call toll-free 1-888-277-1043. If you are calling from outside North America, please call 1-365-598-5956.

Payments and Transfers
How do I add a new bill payee?

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Go to ‘Transfers & Payments’
  3. Select ‘Manage Payees’
  4. Click ‘Add Payee’
  5. In the ‘Search for Payee by Name’ box, type the first 3 characters of the payee’s name
  6. A list of payees will be displayed. Select the applicable payee
  7. Enter the payee account number and click ‘Continue’
  8. Review your details and confirm by clicking ‘Continue’
  9. An authentication code will then be sent to you by email or text message. Enter the code into the “Enter Code” field and select ‘Continue’
  10. You will receive a successful verification message
  11. Choose ‘Manage Payees’ and verify the added payee is included on the list

Mobile App:

  1. Sign in to online banking on the mobile app
  2. Tap ‘Move Money’
  3. Tap ‘Payments’
  4. Select ‘Manage Payees’
  5. Tap ‘Add Payee’ (On the app tap the + symbol on the top right of the screen)
  6. In the ‘Search for Payee by Name’ box, type the first 3 characters of the payee’s name
  7. A list of payees will be displayed. Select the applicable payee
  8. Enter the payee account number and tap ‘Continue’
  9. Review the details and confirm by clicking ‘Continue’
  10. An authentication code will then be sent to you by email or text message. Enter the code into the “Enter Code” field and select ‘Continue’
  11. Choose ‘Manage Payees’ and verify the added payee is included on the list
How do I pay a bill?

To pay a bill, first, add your payee, if you have already set up your bill payee, then you are ready to go.

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click ‘Transfers & Payments’
  3. Under ‘Payments’ select ‘Pay Bills’
  4. Choose the account you would like to pay from
  5. Select the bill payee and enter the payment amount
  6. Change the payment date if you wish to schedule the bill payment for a future date
  7. Click ‘Continue’

If you wish to add another payment, click ‘Add Another Payment’ and repeat steps 4 and 5 

Click ‘Continue’, confirm payments and dates added and click ‘Continue’ to confirm

Mobile App:

  1. Sign in to online banking on the mobile app
  2. Navigate to the bottom right-hand corner of the screen and select ‘Move Money’
  3. Tap ‘Payments’ and then tap ‘Pay Bill’
  4. Choose the account you would like to pay from and click ‘Add Payments’
  5. Select the bill payee and enter the payment amount
  6. Change the payment date if you wish to schedule the bill payment for a future date
  7. Click ‘Add Payment’ if you wish to add another payment, then click ‘Add Another Payment’ and repeat steps 4 and 5
  8. Click ‘Continue’, confirm payments and dates added and click ‘Continue’ to confirm
How do I set up recurring bill payments?

Simply use the ‘Schedule Recurring Payments’ option to set up recurring payments on online banking. You can schedule a recurring bill payment up to three years in advance.

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click ‘Transfers & Payments’
  3. Under ‘Payments’ select ‘Pay Bills’
  4. Click ‘Schedule Recurring Payments’ and select the account you will use to pay your bill
  5. Choose the payee name, amount, payment frequency and start and end date. Click ‘Continue’
  6. Confirm your payment by clicking ‘Continue’

Mobile App:

  1. Sign in to online banking on the mobile app
  2. On the bottom navigation bar tap ‘Move Money’ then at the top menu bar tap ‘Payments’ and then ‘Pay Bills’
  3. At the top menu select ‘Recurring Payments’  and select the account you will use to pay your bill
  4. Choose the payee name, amount, payment frequency, and start and end date. Tap ‘Continue’
  5. Confirm your payments by tapping ‘Continue’
How do I edit scheduled bill payments?

On recurring payment series, you don’t have the ability to edit the “pay from” account, frequency, starting date, ending date, etc. To make changes you will have to delete the payment and re-add it with the correct details.

How do I make a loan payment?

Note: All loan payments are applied as principal-only payments. Regularly scheduled payments will still occur.

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click on ‘Transfers & Payments’, under “Transfers” click ‘Transfer Funds’
  3. Under “Transfer From” click on the account that you’d like to transfer funds from
  4. Under “Transfer To” click the down arrow to show all your accounts, including your loans
  5. Select the loan you would like to make the principal payment to
  6. Under “Transfer Details” enter the amount and click on “Immediate, Schedule, or Recurring”
  7. Under the “Memorandum” you can include text for your reference (optional)
  8. Click ‘Continue’

Mobile App:

  1. Sign in to online banking on the mobile app
  2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
  3. Under “Transfer From” choose the account that you’d like to transfer funds from
  4. Under “Transfer To” tap the down arrow to show all your accounts, including your loans
  5. Select the loan you would like to make the principal payment to
  6. Under “Transfer Details” enter the amount and top on “Immediate, Schedule, or Recurring”
  7. Under the “Memorandum” you can include text for your reference (optional)
  8. Tap ‘Continue’
How do I deposit a cheque?

With Mobile Deposit, you can deposit cheques anytime that's convenient for you, without having to visit a branch or ATM. Some things to remember:

  • The cheque cannot be drawn on the same account the funds are coming out of
  • The cheque cannot be post-dated or altered
  • Deposits need to be in Canadian funds and drawn from a Canadian financial institution
  • Keep remotely deposited cheques in a safe place for 90 days, then shred them
  • The cheque needs to be made payable to the account owner
  • The cheque needs to be made payable to one payee only

It’s quick, easy and secure… just follow these steps:

  1. Sign in to your legacy credit union mobile app, and at the bottom of the screen tap ‘Move Money’
  2. Tap ‘Mobile Deposit’
  3. Select the account you would like to deposit your cheque in and enter the cheque amount
  4. Using your device, take a picture of the front and back of your cheque
  5. Confirm deposit details and tap ‘Continue’

Note: The funds will immediately appear in your account but hold times still apply for all deposited amounts. Contact your legacy credit union (listed below) or your local branch if you have questions regarding holds.

Legacy Cypress Credit Union
1.877.353.6311

Legacy Diamond North Credit Union
1.855.862.4242

Legacy Prairie Centre Credit Union
306.882.7228

How do I put a stop on a cheque?

Currently, a Stop Cheque can only be done in online banking on your desktop/tablet.

  1. Sign in and click ‘Accounts’ and then under ‘Cheques’ click ‘Stop Cheques’
  2. Click ‘Create a Stop Cheque’
  3. Enter your stop cheques details and click ‘Continue’
  4. Confirm your stop cheque details and click ‘Continue’

Note: 

  • To stop the payment of a cheque, ensure the cheque has not already been processed
  • Review your account activity prior to requesting a stop cheque
  • A stop cheque cannot be deleted online
  • Stop payment fees may be applied

Contact your legacy credit union (listed below) or your local branch for assistance.

Legacy Cypress Credit Union
1.877.353.6311

Legacy Diamond North Credit Union
1.855.862.4242

Legacy Prairie Centre Credit Union
306.882.7228

How do I transfer funds between my accounts?

You can easily transfer money between your own accounts within the same legacy credit union (including from your CAD to USD accounts, and vice-versa) in just a few simple steps.

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click on ‘Transfers & Payments’, under ‘Transfers’ click ‘Transfer Funds’
  3. Under ‘Transfer From’ choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’ click the down arrow to select the account you want to transfer to
  5. Under ‘Transfer Details’ enter the amount and click on ‘Immediate, Scheduled, or Recurring’
  6. Under ‘Memorandum’ you can include text for your reference (optional)
  7. Click ‘Continue’
  8. Confirm transfer details and click ‘Continue’

Mobile App:

  1. Sign in to online banking on the mobile app
  2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
  3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’, select an account
  5. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
  6. Under ‘Memorandum’, you can include text for your reference (optional)
  7. Tap ‘Continue’
  8. Confirm transfer details and tap ‘Continue’
How do I transfer funds to another member of my legacy credit union?

Transferring money to another member at your credit union is fast and easy. Once you have their account number, please follow the below steps for your legacy credit union to set up a transfer.

Note: If you want to avoid having to input the member’s account number each time you transfer funds, set your transfer as a favourite transaction (see steps under Manage Accounts).

Legacy Cypress

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click on ‘Transfers & Payments’, under ‘Transfers’, click ‘Transfer Funds’
  3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’, select ‘Another Cypress Member’
  5. Enter the member’s account number (This must be obtained from the member you wish to transfer funds to. Cypress Credit Union will not provide this information to you.)
  6. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
  7. Under ‘Memorandum’, you can include text for your reference (optional)
  8. Click ‘Continue’, confirm the details and, click ‘Continue’
  9. Select either text message or email to receive a one-time passcode
  10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and click ‘Continue’

Mobile App:

  1. Sign in to online banking on the mobile app
  2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
  3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’, select ‘Another Cypress Member’
  5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Cypress Credit Union will not provide this information to you.)
  6. Under ‘Transfer Details’, enter the amount and tap on ‘Immediate, Scheduled, or Recurring
  7. Under ‘Memorandum’, you can include text for your reference (optional)
  8. Tap ‘Continue’
  9. Select either text message or email to receive a one-time passcode
  10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and tap ‘Continue’

 

Legacy Diamond North

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click on ‘Transfers & Payments’, under ‘Transfers’, click ‘Transfer Funds’
  3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’, select ‘Another Diamond North Member’
  5. Enter the member’s account number (This must be obtained from the member you wish to transfer funds to. Diamond North Credit Union will not provide this information to you.)
  6. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
  7. Under ‘Memorandum’, you can include text for your reference (optional)
  8. Click ‘Continue’, confirm the details and, click ‘Continue’
  9. Select either text message or email to receive a one-time passcode
  10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and click ‘Continue’

Mobile App:

  1. Sign in to online banking on the mobile app
  2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
  3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’, select ‘Another Diamond North Member’
  5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Diamond North Credit Union will not provide this information to you.)
  6. Under ‘Transfer Details’, enter the amount and tap on ‘Immediate, Scheduled, or Recurring’
  7. Under ‘Memorandum’, you can include text for your reference (optional)
  8. Tap ‘Continue’
  9. Select either text message or email to receive a one-time passcode
  10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and tap ‘Continue’

 

Legacy Prairie Centre

Web Browser:

  1. Sign in to online banking on your desktop/tablet
  2. Click on ‘Transfers & Payments’, under ‘Transfers’, click ‘Transfer Funds’
  3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’, select ‘Another Prairie Centre Member’
  5. Enter the member’s account number (This must be obtained from the member you wish to transfer funds to. Prairie Centre Credit Union will not provide this information to you.)
  6. Under ‘Transfer Details’, enter the amount and click on ‘Immediate, Scheduled, or Recurring’
  7. Under ‘Memorandum’, you can include text for your reference (optional)
  8. Click ‘Continue’, confirm the details and, click ‘Continue’
  9. Select either text message or email to receive a one-time passcode
  10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and click ‘Continue’

Mobile App:

  1. Sign in to online banking on the mobile app
  2. At the bottom of the screen tap ‘Move Money’ and tap ‘Transfer Funds’
  3. Under ‘Transfer From’, choose the account that you’d like to transfer funds from
  4. Under ‘Transfer To’, select ‘Another Prairie Centre Member’
  5. Enter the member’s account number. (This must be obtained from the member you wish to transfer funds to. Prairie Centre Credit Union will not provide this information to you.)
  6. Under ‘Transfer Details’, enter the amount and tap on ‘Immediate, Scheduled, or Recurring’
  7. Under ‘Memorandum’, you can include text for your reference (optional)
  8. Tap ‘Continue’
  9. Select either text message or email to receive a one-time passcode
  10. An authentication code will then be sent to you by email or text message, enter the code into the ‘Enter Code’ field and tap ‘Continue’